Terms and Conditions - Bookers International

Terms and Conditions - Bookers International

These terms and conditions are valid for all Bookers International websites:

1. Acceptance

1.1 Acceptance of terms

Please carefully read the General Terms and Conditions for Guests and our Privacy Policy before making any reservation through the Bookers International platform. By reserving your Sambadrome Tickets for the Rio Carnival via our platform, you acknowledge and agree to these Terms and Conditions, entering into a contract with Bookers International. This agreement signifies your direct engagement with us for the purchase of official tickets to the event. If you do not agree with these General Terms and Conditions for Guests, you should not use the Bookers International platform for your ticket purchases.

These Terms and Conditions apply to you under the following circumstances: (a) your ticket purchase is made directly through Bookers International, and (b) in cases where no separate policies are provided by any partners or third-party providers involved in the ticketing process. In such instances, our terms will govern your purchase and attendance at the Rio Carnival.

2. Introduction to Booking with Bookers International

2.1 Overview of Rio Carnival Tickets and Booking Process

Welcome to Bookers International - Your Gateway to the Rio Carnival!

At Bookers International, we are dedicated to offering you an unforgettable experience at the Rio Carnival, one of the world's most vibrant and exhilarating festivals. Our mission is to provide a seamless and enjoyable booking process, ensuring that you can focus on the excitement and joy of the event.

These Terms and Conditions outline the rules and regulations for booking tickets with Bookers International, a reliable source.

By accessing this website we assume you accept these Terms and Conditions.

3. Pricing and Payment Information

3.1 Payment Methods - Convenient Options for Secure Transactions

We accept various payment methods to provide flexibility to our customers. You can make payments through our websites. We accept all major credit cards, including PayPal, bank deposits, wire transfers, Western Union, and Zelle (USA), among others.

Please note that payments made via Western Union, bank deposit, or wire transfer may take up to 7 business days to be confirmed, approved, and processed. For credit card payments, transaction approval and confirmation are subject to the credit card company and the customer's banking institution.

3.2 Credit Card Charges in USD - Transparency in Billing

When you purchase on our website, the charges on your credit card statement or bill may appear as Bookers International, Bookers Brazil, PayPal, Brazil Tourism and Congress, or any of our suppliers such as Folia Tropical and Land Tour Passeios Turísticos e Eventos.

The exact amount reflected on your credit card statement depends on the exchange rate used by your credit card issuing bank on the day of the transaction. Please note that there may be a variation of 1% to 5% (more or less) in the values quoted in US Dollars shown on our website.

3.3 Payment Desk - Terms for Partial Ticket Payment

3.3.1 Definition and Applicability:

The Partial Payment option, hereinafter referred to as "Payment Desk", is an optional service offered by Bookers Brazil and/or Bookers International to its customers, allowing the payment of a partial amount of the total value of tickets as a way to guarantee the reservation of the same. Such service is subject to the availability and discretion of Bookers Brazil and/or Bookers International.

3.3.2 Partial Payment Conditions:

By choosing the "Payment Desk" service, the customer agrees to pay an initial amount stipulated by the company, which will correspond to a percentage of the total amount of the purchase. This down payment is a guarantee for booking the purchased tickets.

3.3.3 Consequences of No Show:

The withdrawal of tickets must occur within 2 days before the day of the parade you bought. A no-show on the date specified on the voucher or confirmation email will result in the automatic cancellation of the reservation. In this case, the amount previously paid as a guarantee of reservation will not be refunded and will be retained as partial compensation for losses and damages suffered.

3.3.4 Right to Demand Initial Payment:

Bookers Brazil and/or Bookers International reserves the right, at its discretion, to demand or waive the initial payment for the use of the "Payment Desk" service. This decision may vary according to the nature of the event, the demand for tickets, and other criteria established by the company.

3.3.5 Acceptance of the Terms:

By choosing the "Payment Desk" service, the customer declares to be aware and agree to all the terms and conditions set forth herein, recognizing his responsibility for full compliance with the agreement.

3.3 Folia Tropical and Super Folia - Payment Conditions

3.3.4 Payment Processing Procedures

In light of the premium value associated with Folia Tropical Lounge tickets and Super Folia Tickets, we at Bookers International are implementing enhanced security measures for their payment processing. This step is crucial to verify that the individual who reserved the ticket on our website is indeed its rightful owner. Such measures are essential to guarantee a seamless, secure, for both Bookers International and our valued customers.

Upon selection of tickets and their addition to the Bookers International shopping cart, we conduct a preliminary authorization with the credit card company. This process is to confirm that the card has not been reported as stolen and is valid for use.

3.3.5 Ticket Reservation - Email Confirmation

To ensure a smooth ticket collection process, please note that your tickets are not charged until you pick them up. Therefore, it's essential for you to confirm your ticket reservation. After submitting your ticket request on our website, you will receive a confirmation email. We kindly ask you to read and promptly confirm your reservation through this email. This step is crucial in securing your tickets and facilitating an efficient pick-up experience.

3.3.6 Mandatory presence to collect tickets

The customer must go to the location indicated by our Customer Service, up to 2 days before the date of the parade to collect the tickets and only then, upon the presence of the ticket holder, will we charge the full value of the tickets.

If a customer fails to show up to collect tickets and complete the credit card transaction, Bookers International reserves the right to charge an additional fee of 30% of the total order value. This charge will be processed using the credit card details provided during booking.

4. Security and Privacy

4.1 Electronic Commerce (Credit Card Security) - Your Security is Our Priority

At Bookers, we prioritize the privacy and security of your credit card information. When you purchase from our server, you can trust that your personal information is protected by Secure Socket Layer (SSL) technology. This advanced encryption technology ensures that your personal information, including your name, address, and card details, is securely transmitted between your device and our servers.

4.2 Photographic Record for Identity Verification - Transaction Security Purposes

The buyer, when using the services provided by Bookers Brazil and/or Bookers International, grants express authorization for the company to carry out photographic registration of documents aimed at identifying and authenticating the purchase, in addition to fraud prevention. This consent includes but is not limited to:

  • Official identification document with photo (e.g. national driver's license, passport, among others).
  • Photographic records of the customer with the credit card used in the transaction.
  • Images of the credit card statement related to the purchase.
  • Photograph of the front side of the credit card.
  • Images of any other additional documents necessary to fully verify the customer's identity and validate the commercial transaction.

The customer recognizes the importance of collecting these images to ensure the legitimacy of the transaction and prevent fraud. The customer irrevocably agrees to the use of these images for the aforementioned purposes, thus guaranteeing the integrity of the transaction and the safety of the parties involved.

5. Cancellation, Refunds, and Even Changes

5.1 Special Conditions for ALL CARNIVAL 2024 Items: Cancellation and Refunds – We’ve Got You Covered

Bookers International understands that plans can change. Therefore, we offer special cancellation conditions to provide peace of mind for your Rio Carnival tickets. Here are the details:

  • 100% refundable tickets: If you request a cancellation before November 1st, 2023, we will refund 100% of the ticket value. Please note that the handling fee charged per ticket is never refundable.
  • Cancellation process: To request a cancellation, simply send an email to [email protected] in English, Spanish, or Portuguese before November 1st, 2023, at midnight. Our dedicated call center will respond to all cancellation requests within 3 business days.
  • Non-refundable tickets: After November 1st, 2023, all tickets are non-refundable, regardless of the reason.
  • Refund processing time: Once your cancellation request is received, we will process the refund within 30 to 90 days.

5.2 Event Delay and Cancellation: Understanding Your Options

Bookers International, as an authorized travel agency, is not responsible for any delays or cancellations of the event that are beyond our control. This includes but is not limited to adverse weather conditions such as rainfall, storms, floods, or congestion; strikes; accidents; fires; flight delays; avenue or access interruptions; airport closures; or similar events.

Please note that the value of the packages and/or tickets will not be refunded in case of cancellation of participation of a samba school or even the cancellation of the event by authorities or by LIESA and LIGARJ themselves.

⚠️ No refunds will be given under any circumstances if the client does not attend the event for the reasons mentioned above or for any other reasons.

5.2.1 Refunds of hotel/travel packages

Unused hotel reservations and tours may be refundable under certain circumstances and policies beyond our control. All requests for refunds must be made by email no later than 45 days before travel. Refund policies can vary by hotel and/or service provider. Some hotels may apply special conditions in addition to normal policies, such as the mandatory minimum stay or non-refundable prepayment, as this is a special Carnival period.

5.2.2 Travel Package Revisions and Cancellations

If the customer needs to change their travel plans after booking, certain restrictions may apply. Cancellations, changes, and refunds vary by hotel and tour and transfer provider policies. Some special periods, such as Carnival, have different policies.

5.3 Event Postponement or Cancellation due to COVID-19: Flexibility in Uncertain Times

We understand the impact of the COVID-19 pandemic on travel plans.

In case the Rio Carnival event is postponed or canceled due to COVID-19, Bookers International is committed to providing flexibility and options to our customers. Here are the details:

  • Postponement: If the Rio Carnival event is postponed to a later date, your ticket will be automatically valid for the rescheduled event. You will have the option to attend the Carnival on the new dates without any additional charges or action required on your part.
  • Cancellation: If the Rio Carnival event is canceled, you will be eligible for a refund. We will process a full refund of the ticket value, including any handling fees charged, within 30 to 90 days of the cancellation announcement.

Please note that refunds for event cancellations due to COVID-19 will be subject to the specific terms and conditions set by the event organizers, as well as any applicable regulations or policies put in place by local authorities or government bodies.

We recommend staying updated with the latest news and announcements regarding the Rio Carnival through official channels, including our website and official social media accounts. Any changes or updates regarding the event will be communicated to our customers on time.

If you have any further questions or require assistance, please don't hesitate to contact our dedicated customer support team. We are available to provide support and address any concerns you may have.

Bookers International is dedicated to ensuring a seamless and enjoyable booking experience for the Rio Carnival. We look forward to helping you create lasting memories at this spectacular event.

6. Ticket Information and Liability

6.1 Liability of Tickets: Your Responsibilities

Our Rio Carnival tickets are not nominal. Once in your possession, delivered, or picked up, they are your sole responsibility. We will not replace tickets in the event of theft, loss, damage, or misplacement.

⚠️Please note that no refunds will be given under any of these circumstances.

6.2 Children under 5 years old at the Sambadrome: Important Information

According to the Rio de Janeiro justice system, children under 5 years old CANNOT enter the Sambadrome, even when accompanied by parents and/or legal guardians and holding tickets. Entrance to the event will not be allowed in any way.

⚠️ Please note that no refund will be given under any circumstances, for tickets or transfers, in case of the impossibility of using these tickets and accessing the event due to the mentioned reason.

7. Ticket Availability and Promotions

7.1 Ticket Availability – Keeping you Informed

Ticket availability may change at any time up to 14 days before the event. Therefore, we reserve the right to cancel any item of any purchase for up to 2 weeks before the ticket date. Although unlikely, in such cases, Bookers will offer upgrades free of charge or a full refund option for all such items. In the case of cancellation where the ticket cannot be upgraded or when the upgrade is not accepted by clients, Bookers will refund the purchase in full, in the same amount, currency, and payment method used at the time of purchase.

Bookers will only provide information and accept instructions on any changes to the email and telephone numbers associated with the account and/or registration on its websites.

7.2 Price Range, Promotions, Outlet Sales, and Last-Minute Sales - What You Need to Know

  • Prices for all products may vary up or down as part of special online promotions or as a result of fluctuating exchange rates.
  • Ticket packages may be offered at a lower price at Bookers International's discretion as a result of negotiations and pre-purchases from suppliers.
  • Refunds will not be given, partial or full, outside the cancellation and refund rules described above.

⚠️ No refunds will be given under any circumstances if online prices are lower than prices paid for a particular product or service.

8. Voucher, Hospitality Desk - Operation Information

8.1 Voucher Information: Receipt, Confirmation, and Exchange Process

Once your full payment is processed, Bookers will almost always automatically and immediately email you an electronic voucher (e-voucher), ensuring swift delivery upon receipt, confirmation, and processing. Customers must check the data and products on the voucher(s) upon receipt and, in case of discrepancy, contact our Call Center immediately through one of our channels: chat, email, phone, or WhatsApp.

8.1.1 Voucher Exchange
  • Vouchers must be exchanged for physical tickets once our Hospitality Desk is open, a few days before the event dates.
  • The exchange can be made free of charge at our Hospitality Desk, located in Copacabana, or can be delivered through our Special Delivery Service to an address in Rio de Janeiro city, subject to a delivery charge.
    • Please be aware that while we do provide Ticket Delivery Service, we offer delivery to specific addresses. Prior to selecting this option, please ensure that we have a delivery route available that covers the nearest address to your location or the address where you will be. It's important to note that we do not offer delivery services to certain neighborhoods or areas outside of Rio de Janeiro city.
  • It is very important to schedule a time through your account on our website for the exchange/pickup of tickets at our Hospitality Desk.
  • You should use your account username and password for scheduling.

8.2 Hospitality Desk Address

Please note the address and operating hours of our Hospitality Desk during the Rio Carnival. We want to ensure that you have a smooth and hassle-free experience when picking up your tickets.

Hospitality Desk Address:

  • Atlântico Copacabana, Salão Imperial
  • Rua Siqueira Campos, 90 - Copacabana
  • Near Siqueira Campos Metro Station

8.3 Hospitality Desk Hours of Operation During Carnival 2024

Tickets Pickup

  • 5th, 6th, and 7th (Monday to Wednesday): 9 AM to 7 PM local time
  • 8th, 9th, and 10th (Thursday to Saturday): 8 AM to 9 PM local time
  • 11th and 12th (Sunday and Monday): 9 AM to 7 PM local time
  • 13th and 14th (Tuesday and Wednesday): CLOSED
  • 15th, 16th, and 17th (Thursday to Saturday): 9 AM to 9 PM local time

Ticket Sales

  • February 5th to 17th (Monday to Saturday): 9 AM to 9 PM local time
  • ebruary 13th (Tuesday): CLOSED

9. Tickets Pick-up and Delivery - Rules

9.1 Secure and Easy Ticket Pickup for Rio Carnival - Rules

At our Rio Carnival tickets company, we want to make your experience as smooth and secure as possible. Whether you prefer to collect your tickets in person at our Hospitality Desk or have them delivered to your location, we've got you covered!

9.2 Ticket Pickup in Person - Option 1

When picking up your tickets in person, please keep the following in mind:

  • 9.2.2 Mandatory Documents
  • To ensure your security, the purchaser must present the following documents:

    • Valid ID: Valid picture ID or passport with a photo and signature.
    • Credit Card: If you made a credit card purchase, bring the original physical credit card used in the transaction, along with the confirmation number from your voucher.
    • Virtual Credit Card: If you made your purchase using a virtual credit card, it will be necessary to present the virtual card at the time of ticket collection. Alternatively, you may provide the card statement displaying the ticket purchase with Bookers International under the transaction description on the statement. This helps ensure a smooth and efficient process for your ticket retrieval.

    ⚠️ Please note that copies, photographs, scans, print screens, or any other formats will not be accepted. Only original documents are valid.

  • 9.2.3 Credit Card Security
  • For verification purposes with credit card companies, we may photograph the requested documents, excluding the Card Security Code (CSC), if necessary.

    Note: These requirements follow the best practices recommended by credit card companies, which are in place for security reasons and are therefore mandatory for receiving the tickets. We reserve the right to photograph the requested documents, while keeping the Card Security Code (CSC) private, for later verification of purchase with credit card companies, if necessary.

9.3 Pick Up by a Third Party - Option 2

⚠️ The following rules apply only to tickets purchased until December 31st, 2023. For tickets purchased after this date, only the ticket holder themselves will be allowed to collect.

If you are unable to pick up the tickets personally, you can authorize a third party to do so if conditions comply with Bookers International's Terms and Conditions. Here's what you need to do:

  • Inform in Advance: Please inform our agents in advance about the third party who will collect the tickets on your behalf.
  • Required Documents: Our agents will provide all the necessary information regarding mandatory documents that must be submitted and reviewed: A digital photograph of the credit card, the credit card holder's photo ID or passport, a credit authorization form, a signed third-party authorization, and a photo of the third party's ID are all necessary documentation. These documents can be requested by emailing us at [email protected]. The form is also available on the voucher, on the Click Here link you received when you purchased your tickets, if you purchased prior to December 31st, 2023.

Note: Third-party pick-up is not allowed for certain tickets, such as Folia Tropical, Super Folia, and any other VIP Lounge we might sell when purchased with credit cards or reversible payment methods.

9.4 Special Delivery Service - Option 3

For your convenience, we offer a special delivery service within Rio de Janeiro's tourist regions, including Barra da Tijuca, the South Zone, and Centro.

Follow these guidelines for a smooth delivery process:

  • Delivery Fee: A delivery fee of US$14 per ticket, up to US$56 for orders of 4 or more tickets, will be charged.
  • Provide Exact Address and Schedule: During the checkout process on our website, make sure to provide the exact delivery address and schedule a suitable date and time range for delivery.
  • Delivery Conditions: Please be present at the chosen address and within the scheduled time range to receive the tickets and sign the delivery receipt. The tickets will only be delivered to those addresses that are part of our delivery route in Rio de Janeiro city. You will receive a notification in case your address does not belong to our route to provide another address or to pick up your tickets in person.

Remember to follow these instructions carefully to ensure the successful delivery of your tickets.

⚠️Important Information

  • Tickets will only be handed out to the credit card holder, or a third party authorized in advance if conditions comply with Bookers International's terms and conditions.
  • We reserve the right to request additional documentation for proof of purchase, and failure to provide the requested documents may lead to purchase cancellation, at Bookers International's discretion.
  • Unanswered requests, whether by email, chat, or by any other means, or failure to follow delivery instructions may result in cancellation or reselling of purchased items, without refunds for undelivered tickets.
  • If you have chosen ticket delivery, please note that the agent will wait for a maximum of 10 minutes after arriving at the address to obtain the buyer's signature. If the buyer or the designated individual fails to sign the receipt, or if there are any circumstances such as unavailability, absence at the address, lateness, refusal to sign, or an incorrect/unidentifiable address, the tickets will be returned to our Hospitality Desk at Copacabana. They will remain available for pickup until noon (12 PM) on the day of the event. However, afternoon, we reserve the right to resell the tickets. Please be aware that no refunds will be issued for tickets that are not picked up for any reason.

10. Transfers

If you need transfer services, we partner with Aliança Turismo, the company that handles transportation, to ensure reliable transportation.

Here's what you need to know:

  • Guide Identification: Aliança's guides will be carrying an orange flag and wearing a white t-shirt written Aliança, with orange sleeves.
  • Type of Transport: They use vans, buses, or minibusses, chosen according to the number of passengers and the location in the Sambadrome.
  • Restrictions: It is not allowed to transport costumes in the vehicle, both on the way there and back. Additionally, the vehicles are not adapted for wheelchair transport.
  • Communication: The guides in the vehicles and the driver are solely speaking Portuguese. There will be a bilingual guide at the boarding and disembarking points at the Sambadrome. If you need help, look for one of our Bookers Angels.
  • Shared Service: As it is a shared transport, there is a route to follow. Wait in the vehicle while the other passengers board.
  • Identification: Wear the Aliança badge around your neck throughout the service and write the name of your hotel on the back of the badge to facilitate communication.
  • Meeting Time: Arrive at the lobby of your hotel at least 10 minutes before the scheduled transfer time.
  • Possible Delays: Despite the scheduled time, due to street blocks and traffic, the transfer may be delayed. Don't worry, the transfer is on its way.
  • Emergency Contact: In case of need, call the number on the back of your badge.
  • Special Conditions: If there is a street blockage around your hotel, their guides may pick you up on foot to the nearest van.
  • Connection Points for Departure/Return: Copacabana: Augusto's Rio Copa | Ipanema and Leblon: Catacumba Gas Station at Lagoa | Barra: Praça do Ó
  • Boarding Times at the Port: 7 PM, 8 PM, 9 PM, in front of the mural by the artist Eduardo Kobra.
  • Boarding/Disembarking Points at the Sambadrome: Even side at sector 8, odd side at sector 9.
  • To Watch the First School: For this, board around 6 PM, especially for the even side, considering possible delays.
  • Walk to the Gate: For the even side, it may be necessary to walk about 800 meters to the entrance.
  • Estimated Travel Time: Approximately 2 hours from boarding to arrival.
  • Return: There is a transfer back to the hotels after the end of each parade. The boarding point is the same as disembarkation.
  • Last Return Times: Be patient, as these are the busiest boarding times.
  • Waiting Time After Last School: 40 minutes.
  • Return Route: The transport returns only to the hotels on the established route.
  • Disembarking in Concentration Areas: Not included in the service.
  • Responsibility for Personal Belongings: Aliança is not responsible for the personal belongings of the clients.

⚠️ No refunds will be provided if customers fail to comply with the instructions outlined in these terms or miss their scheduled transfer, under any circumstances.

11. Image Rights

11.1 Consent for Image Use

When participating in an event or collecting tickets organized by Bookers Brazil and/or Bookers International, the user agrees to be photographed, filmed, and/or recorded, both concerning the event and during ticket collection for protection purposes and security. The user also agrees that the resulting photographs, videos, audio recordings and/or audio recordings and/or audiovisual recordings may be used in any media, for any purpose, at any time and anywhere in the world, by the event producer, by Bookers Brazil and/or Bookers International and its partners.

12. Package Prices - Explore the Best Deals for Rio Carnival Tickets!

Discover our unbeatable package prices for the Rio Carnival and experience the vibrant energy of this world-renowned event. At our Rio Carnival tickets company, we offer package prices that are quoted in US Dollars and are subject to change without prior notice. These prices are per person and may vary due to currency fluctuations, rate changes, or increases in operational costs. However, the total amount must be paid and received by Bookers to secure the booking.

13. Final Policies to Consider

13.1 Travel Insurance: Important

Bookers International recommends all travelers consider buying Travel Insurance. In times like COVID-19, it’s a wise decision to purchase some form of travel insurance before your trip.

13.2 Tourism Tax

There are various types of tourism fees, such as the Sustainable Tourism Tax and the Environmental Preservation Tax (EPT). The amounts vary depending on the destination and increase during the high season. These fees are differentiated for Brazilian and foreign tourists and are generally set at affordable levels to avoid discouraging travelers and to support the local economy, which often relies heavily on tourism. It's important to note that the fee is calculated per person, not per group, although there are exemptions for children in some places. The method of collection may vary, with payment typically made at hotel check-out, at the airport, at the bus station, or through radar systems that read vehicle license plates and issue the corresponding fee. In summary, the payment of the tourism fee is usually optional, but it is essential to check in advance whether it is mandatory at the chosen destination.

13.3 Documents

A valid Passport will be required for international travel. As of April 10th, 2024, passport holders from the United States, Australia, and Canada visiting Brazil, whether by air, sea, or land, will be required to have an eVisa - Electronic Visa for entry into Brazil. This new requirement, initially set for January 10th, 2024, has been extended to provide travelers with additional time to prepare. We strongly encourage travelers arriving close to this new date to secure their eVisa well in advance to avoid any travel complications due to delays or missed connections. Ensure a smooth trip by obtaining your e-Visa in a timely manner.

For more information, we recommend you contact the Brazilian embassy: http://www.itamaraty.gov.br/en/. It is the sole responsibility of the passenger to obtain visas independently. Please consult with the respective country’s embassy and or consulate.

13.4 Responsibility

BookersInternational.com and its authorized representatives act only as agents for the passengers in all matters about travel by air or surface. They shall not be or become liable for any loss, injury or damage or delay to person, property, or otherwise in connection with any accommodations, transportation, or other services referred to in this brochure resulting directly or indirectly from acts of nature, dangers at sea, fire, machinery or equipment breakdown, sickness, epidemics, quarantine, medical or customs regulations, pilferage, labor disputes, strikes, riots, thefts, government restraints, hostilities, civil disturbances, acts of terrorism of any kind, wars whether declared or not, losses or delays or additional expenses resulting from insufficient or improperly issued passports and or visas and other documents, or from any other causes beyond BookersInternational.com.

The tickets, coupons, tariffs, rules, or contracts currently in use by any carrier, hotel, restaurant, or other contractor rendering services shall constitute the sole contract between such contractor and the tour member. No carrier shall be responsible for any act, omission, or event during the time passengers are not on board its conveyance. The right is reserved to cancel or change itineraries or substitute services without notice and to decline, accept, or retain any participant as a member of these tours at any time. The right is reserved until the time of departure to change the rates and fares referred to in this brochure without prior notification due to changes in current tariffs, the fluctuation due to changes in current tariffs, fluctuation of exchange rates, or fuel surcharges.

All disputes and matters shall be litigated, if at all, in and before a court located in Miami, to the exclusion of the courts of any other city, county, or state. The issuance and acceptance of tickets and or other documents in connection with a service provided by BookersInternational.com is considered acceptance of the above terms.

13.5 Final Terms

Customer Service is provided in Portuguese, English, and Spanish. Requests in any other language may not be considered.

Processing any email may take up to 2 business days. Requests and emails sent on weekends and holidays will only be answered on the second business day after receipt, except for the Carnival period.

Bookers kindly request that all customers sign a receipt upon receiving their tickets and/or costumes. If the payment was made by credit card, customers will be asked to sign a confirmation of the charge authorization on the credit card used, verifying the charge. This process will take place after customers have arrived in Rio de Janeiro and pertain to the agreed-upon amount for their online purchases. Please note that only the cardholder is authorized to sign the credit authorization receipt. If the cardholder is not present, the Third-Party procedure must be followed.

For payments by wire transfer, bank deposit, PayPal account, or Western Union, the purchaser registered on our website will be responsible for signing the receipt.

By purchasing any Carnival items from Bookers International, you accept these Terms and Conditions of Sale.

Thank you for choosing Bookers International, and we wish you a memorable experience during the Carnival festivities in Rio de Janeiro!

If you have any additional questions or need further assistance, please don't hesitate to reach out to our customer service team.

Ready for Rio?

Booking your Rio Carnival tickets with CarnivalBookers is the first step towards an unforgettable adventure. We're excited to help you experience the magic of the Rio Carnival.